Frequently Asked Questions
Everything you need to know about the VIOLET GREY shopping experience.
What is the VIOLET CODE?
The VIOLET CODE is our rigorous testing process. Every product we carry has been vetted by Hollywood’s leading makeup artists, hairstylists, and dermatologists to ensure it meets our standards of excellence.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns on most new or gently used items within 30 days of purchase. Please note that certain exclusive or limited-edition items may be final sale.
Do you offer international shipping?
Yes, VIOLET GREY ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Are your products authentic?
Absolutely. VIOLET GREY is an authorized retailer for every brand we carry. We source all products directly from the manufacturers to guarantee 100% authenticity.
How do I choose the right product for my skin type?
Our curated 'Violet Files' and product descriptions offer detailed guidance. For personalized advice, you can contact our customer care team to speak with a beauty expert.